Enchantment Book Chat #6 - Chapters 9 & 10

Chapters 9 and 10 focus on very different topics, but ultimately it all gets back to creating interactions that delight the audience, whomever they may be.

Here are the questions for Book Chat #6:
1. How did Guy's list of factors for increasing the enchantment power of websites and blogs jive with your own personal experience?  Anything he missed?  Any particular one that you find extra important in your own experience?
2. Did you find any new takeaways from Guy's points on Facebook, LinkedIn, and YouTube?
3. What did you think of the Japanese design principles?  How could you incorporate these principles in the work that you do?
4. Most of you are not far along enough to be the "boss" yet, but what points in the "Enchanting Employees/Volunteers"  did you find most important?  Perhaps you've experienced them from the other side of the equation or seen a characteristic or two in someone else that you would like to emulate.

Enchantment Book Chat #5 - Chapters 7 & 8

The deeper I go into this book, the meatier it gets.  Really good stuff all around.

Here are your questions for this Book Chat:
1. What do you think about the idea that true change happens at the middle and bottom of a society.  Where does that leave leadership?
2.  What is your favorite reciprocity principle?  Why?
3.  Of the team roles listed under "Diversify the Team" which team role do you think you play?  Which role do you aspire towards?
4. What do you think of Chris Anthony's personal story?
5. Which general principles of push technology are your favorites?
6. How will you change your presentation style, email communication, or Tweets based on Guy's recommendations?

Enchantment Book Chat #4 - Chapters 5 and 6

Chapters five and six point our attention to the implementation phase of enchantment. Two big tasks come with implementation--launch and overcoming resistance.  Both are huge hurdles for any business.

Questions for this Book Chat:
1. What brand can you think of that has a great story?  Even if you don't personally use or even like the brand.
2. Which is better increasing or decreasing the number of choices available to customers?
3. Generally college students are eager and willing to try new things.  When have you found yourself to be reluctant?
4. How have you seen social proof in action?  What happened and how were people influenced?
5. How important is it to enchant all the influencers?

Enchantment Book Chat #3 - Chapter 4

In Chapter 4 we learn about the importance of being prepared (the Boy Scouts were right), and the pitfalls that come if you aren't.

Questions for Book Chat #3:

1. What/who is in your Enchantment Hall of Fame?  Which of the necessary qualities listed does he/she/it have?
2.  What is your reaction to Guy's trash can experiment?  What have you ever seen or tried that was similar?
3.  What company have you noticed that has "Removed the Fences"?  Or the flip side, what companies have built unnecessary fences that make doing business with them more difficult?
4.  Anything else from Chapter 4 that "enchanted" you?

Enchantment Book Chat #2 - Chapters 2B & 3

Here we go with round #2 on Enchantment.  I hope you are learning some key points from Guy.  I think someone's been quoting him on Facebook, so I'll take that as a good sign.

Questions for this time:

1.  What do you think of Guy's other Likeability factors?  I'm particularly interested in what you think of his encouragement to swear, especially when there is some perception in the world that swearing is for people who don't know what other word to use.  See previous post on the importance of a strong vocabulary.
2.  Do you know any Mensches?  Which characteristics does that person exhibit?

Everyone should answer:
3.  What is your positioning statement?  How did you arrive at your statement?

Enchantment Book Chat Chapters 1 & 2A

Hopefully you've begun reading Enchantment by Guy Kawasaki, and started thinking about "The Art of Changing Hearts, Minds, and Actions".

Here are the questions for the introductory items through the first part of Chapter 2. You do not need to respond to each question, but do give your thoughts and impressions after reading the chapter. (Feedback for this assignment should be go in the comments section of this post.  You have until the next Book Chat is posted to answer.) 

Here are some questions to help you get started.

1. What are your thoughts on his premise that, "When you enchant people your goal is not to make money..., but to fill them with great delight."
2.  What is a brand that delights you?  How is delight better than just good?
3.  What is your reaction to Guy's four factors that make a good first impression?

• Make Crow's Feet
• Dress for a Tie
• Perfect Your Handshake
• Use the Right Words

Book Chat - Chapters 14, 15, 16, and 22

This is our last installment of Book Chat for The New Rules of Marketing & P.R.  Although we didn't cover every chapter, hopefully you've done some exploring and thinking on your own.  Responses to these questions are due May 7, 2013 at 8am.

1.  What did you think of the concept of site personality discussed in chapter 14?  What sites do you think do a good job of reflecting their buyer's personality?
2.  The chapter on mobile marketing is very eye-opening.  Clearly marketers need to adapt their strategies to remain relevant in a mobile world.  In fact, the chapter makes it clear that other cultures are more mobile than we are!  What do you think of the statement from Christopher Penn that said, "You want to capture people when they're in the moment, especially if it's a retail or service experience, where you can help satisfy a customer.  You want to take advantage of that warm felling right then and there to capture them."  Has a brand ever reached out to you in the moment?
3. What would you do if somebody surprised you at the airport gate with a free upgrade, drink or snack?  What does KLM gain by these random acts of kindness?
4. There's an app for everything!  Have you ever used the SitOrSquat bathroom finder app?
5.  What did you think of the Amanda Palmer story?  What's your plan to make $11,000 using Twitter?
6.  Companies know that it is important to be "searched well".  Creating content, writing blogs, etc. to improve search results is something Doug Fouts of Xapsis mentioned when he spoke to us.  Blogs might not be the perfect choice for every brand.  What else could use that might have the same result?